CalcuNow
Support
Quick answers first. If you still need help, email us — a real person (the developer) reads every message.
Getting started
How do I create my vault?
Open CalcuNow, type a 4–8 digit code and long-press the = key. Confirm the code. That code now opens your vault.
How do I open the vault?
Type your code and press =. If you enabled Face ID or fingerprint unlock in Settings, you can also long-press =.
Is the calculator real?
Yes. It's a full calculator with live exchange rates for 40+ currencies. Rates refresh automatically when you're online and still work offline from the last update.
Your photos & safety
I forgot my passcode. Can you recover it?
No — and nobody else can either. Your vault is encrypted on your phone and we never receive your code or your files. This is what keeps your photos private, so please pick a code you'll remember and keep an encrypted backup.
How do I back up or move to a new phone?
In the vault, open Settings → Create encrypted backup, choose a backup password (8+ characters) and save the file to Files, iCloud Drive, Google Drive or AirDrop. On the new phone, install CalcuNow, create a vault, then use Settings → Restore and enter the backup password. Albums and trash come back too.
What happens if I delete the app?
Deleting the app deletes the vault and its encryption key from your phone. Anything not in a backup cannot be recovered, so create a backup first.
Why does my phone ask before deleting originals?
After importing, CalcuNow can remove the originals from your Photos app. Your phone's system asks you to confirm — that's normal. Items are only removed after they are safely inside the vault. On iPhone, also empty "Recently Deleted" in Photos.
What is the decoy vault?
A second code that opens a separate, harmless vault. Set it in Settings. It's useful if someone pressures you to open the app.
Premium & billing
How do I restore a purchase?
In the vault, go to Settings → Premium → Restore Purchases, signed in to the same Apple ID or Google account you bought with.
How do I cancel my subscription?
iPhone: Settings app → your name → Subscriptions → CalcuNow. Android: Google Play → profile → Payments & subscriptions → Subscriptions → CalcuNow. Cancel at least 24 hours before renewal. You keep everything already in your vault.
Can I get a refund?
Payments are handled by Apple and Google, so refunds are requested from them: reportaproblem.apple.com for iPhone, or your Google Play order history for Android.
Still need help?
Tell us your phone model, OS version and what happened. Please never send your passcode or private photos — we will never ask for them.